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❓ FAQ

Welcome to the Frequently Asked Questions section for the InterLIR Global IPv4 Marketplace Portal. Here you’ll find answers to the most common questions about using our platform, managing IP blocks, payments, and more.

👤 Account Management

How can I change my email address? I want to log in from a different email.

To change your account email address:

  1. Enable 2FA first: Go to your account settings and activate Two-Factor Authentication (2FA)
  2. Access email change: Once 2FA is activated, the email change function will become available in your account settings
  3. Confirm the change: You’ll need to provide confirmation codes from both:
    • Your current registered email address
    • The new email address where you want to transfer the account

Note: 2FA is required for security purposes before allowing email address changes.

📦 Ordering & Contracts

Why can’t I rent a block for just one month? This option isn’t available.

IP block suppliers can set a minimum lease period parameter when listing their blocks. Suppliers may choose a minimum lease period of 3 months or more, rather than 1 month.

This setting is determined by the supplier and cannot be modified by InterLIR Global.

How can I avoid automatic contract renewal after the minimum lease period?

You can select a cancellation date in your contract details:

  1. Go to IPv4 resources → Lease contracts → [Your Contract] → Details
  2. Navigate to the cancellation section
  3. The first available cancellation date will be after the minimum lease period
  4. If the minimum lease period has already passed, you’ll see the nearest available cancellation dates

Important: Cancellation requests must be submitted at least 24 hours before the renewal date.

Can I make one order for 50 blocks simultaneously?

Due to billing platform limitations, we have set an order limit of 20 blocks per contract.

For 50 blocks from the same supplier:

  • ➕ Add 50 blocks to your cart and proceed to checkout
  • 🔄 The system will automatically create 3 separate contracts:
    • 2 contracts of 20 blocks each
    • 1 contract of 10 blocks
  • 💳 Complete the payment process for all 3 contracts

For 50 blocks from different suppliers:

  • 📦 Blocks will be grouped by supplier into separate contracts
  • 🏢 Each supplier’s blocks will form their own contract

Can I cancel subscription for one or several blocks from a contract?

Yes, you can selectively cancel blocks within a contract:

  1. Go to your contract details
  2. Navigate to the cancellation section
  3. You’ll see a table with all blocks in the contract
  4. Select the specific blocks you want to cancel
  5. Choose your cancellation date
  6. Confirm the cancellation request

Important: If you select all blocks in the contract, the entire contract will be cancelled.

Can I change the contract payment date to the first of the month?

No, we don’t provide this option. Billing occurs monthly on the same date the contract was originally signed.

💳 Payment & Payouts

Why can’t I add a payout method?

We use Stripe as our billing platform, and Stripe validates all payout method data during import. Please verify that your entered data is correct:

Common issues to check:

  • Currency mismatch: The account currency must match the national currency of the country where the account is opened
  • Incorrect account details: Verify that IBAN, routing numbers, etc. are entered correctly

For proper formatting examples, refer to: Stripe’s bank account documentation

How long does it take for funds to arrive after submitting a payout request?

After your payout request reaches “Executed” status, your funds will arrive at the specified account within 5 business days.

Can I make a payout request for less than €100?

No. Unfortunately, withdrawals on our platform are only possible if the withdrawal amount is €100 or more (or equivalent in other currencies).

My block was just rented, but I can’t withdraw the money yet. The funds are in “Available Soon” status. When can I withdraw them?

Funds in the “Available Soon” category will move to “Available Balance” and become available for withdrawal 7 days after successful payment.

This delay is due to Stripe’s processing time for incoming payments. For more information, see: Stripe’s pending balance documentation

🌐 IP-Block Management

Can I withdraw some of my imported blocks for my own use?

Yes, you can use the Withdraw function in the IP-Blocks details:

  1. Go to IPv4 resources → IP-Blocks → [Your Block] → Details
  2. Use the Withdraw function to select blocks you want to temporarily remove
  3. Submit your request for team review
  4. If approved, the withdrawn blocks will be removed from the marketplace
  5. You can return the blocks later using the same interface

I rented a block from the marketplace, but I can’t make an rDNS request for it. Why?

To make an rDNS request, you must have an approved Assignment Request first.

If you already have an Assignment Request but rDNS is still unavailable:

  1. Check the rDNS parameter on your Assignment Request page
  2. If it shows that rDNS setup is not possible, this means the block supplier doesn’t provide this option
  3. This parameter is also displayed on:
    • The order page during checkout
    • The marketplace listing
    • Your lease contract details

Can I rent a /25 block from you?

No. We only provide rental options for blocks in the /24 to /16 range.

🔧 Technical Issues

I’m not receiving the confirmation code for cancellation via email. What should I do?

Troubleshooting steps:

  1. Check your spam folder
  2. Verify email settings: If you use a custom email service with individual settings, ensure that interlir.com is added to your trusted domains (whitelist)
  3. Check email address: Verify that the email address in your account is correct

I’m importing a block and signed the contract via PandaDoc, but my block still shows “New” status. What should I do?

  1. Go to IPv4 resources → IP-Blocks
  2. Click on the Import Status column for your block
  3. This will take you to the import process page
  4. If any steps show as incomplete but you’ve completed them, contact our support team with details

We’ll help you resolve any import issues promptly.

I received an email notification about Abuse complaints. What should I do?

If your clients are using addresses from your rented block:

  1. Contact your clients and resolve the complaints described in the report
  2. If you believe the report contains outdated data, let us know and we’ll assist
  3. If your clients were involved but you’ve resolved the issue, go to: https://portal.interlir.global/abused_blocks
  4. Click “Solve” to mark the complaint as resolved

🔒 Security & Compliance

Is it safe to enter my card and account details in your application?

Yes, it’s completely safe. Your payment data is stored encrypted in Stripe, and we don’t store this information on our servers.

Security measures:

  • ✅ All payment processing is handled by Stripe’s secure infrastructure
  • ✅ We use Stripe’s PCI-compliant payment forms
  • ✅ Your sensitive data never passes through our servers

📞 Need More Help?

If you can’t find the answer to your question here, please:

  • 📧 Contact Support: Reach out to our support team through the portal
  • 📚 Check Documentation: Browse our User Guides for detailed tutorials
  • 📖 Review Glossary: Consult our Glossary for technical terms